Return and Refund Policy

Echad & Co. offers a 30 day return period for eligible products. You must request a return within 30 days after receiving your order.

Return eligibility

To qualify for a return, the item must be unused, undamaged, and in the same condition in which it was received. It must also include its original packaging and proof of purchase.

Because Echad NFC Cards may be programmed, personalized, or printed specifically for the customer, certain orders are not eligible for a standard return.

Personalized and custom products

The following items are final sale unless they arrive damaged, defective, incorrectly produced, or materially different from the approved order:

• NFC cards programmed with a customer selected destination
• Cards printed with a custom logo, artwork, name, or design
• Approved bulk or special production orders
• Products manufactured according to customer supplied instructions
• Orders for which the customer approved an artwork proof

Customers are responsible for reviewing all submitted links, artwork, spelling, colors, quantities, and production proofs before approval. Echad & Co. is not responsible for errors contained in information or artwork supplied or approved by the customer.

Nothing in this policy limits any rights that cannot legally be excluded.

Starting a return

To request a return, contact us at officialechadco@gmail.com and include:

• Your order number
• The name and email used for the order
• The reason for the return
• Photographs showing any damage, defect, or incorrect item

Do not send an item back without receiving return authorization and shipping instructions from Echad & Co. Items returned without prior authorization may not be accepted.

If the return is approved, we will provide the correct return address and instructions. Return shipping costs are the customer’s responsibility unless the product was damaged, defective, incorrectly produced, or sent in error by Echad & Co.

Damaged, defective, or incorrect orders

Inspect your order promptly after delivery. If your product is damaged, defective, incorrectly programmed, incorrectly produced, or different from what you ordered, contact us as soon as possible at officialechadco@gmail.com.

We may request photographs, video, packaging information, the NFC destination, or other information needed to evaluate the issue. If the issue is verified, Echad & Co. may provide a correction, replacement, return, or refund as appropriate.

Order changes and cancellations

Contact us immediately if you need to change or cancel an order.

A cancellation or change is not guaranteed once programming, artwork preparation, proofing, printing, or production has begun. Custom and personalized orders cannot ordinarily be canceled after production approval.

Exchanges

We do not offer direct exchanges. If an eligible return is accepted, you may place a separate order for the replacement product.

Sale items and gift cards

Sale items and gift cards are final sale unless otherwise required by law or the item is damaged, defective, or incorrectly supplied.

European Union cancellation rights

If an order is shipped into the European Union, applicable law may provide a 14 day cancellation right. However, legal exceptions may apply to goods made to a customer’s specifications or clearly personalized.

Nothing in this section limits any mandatory consumer rights that apply to the order.

Refunds

We will notify you after receiving and inspecting an approved return.

If the refund is approved, it will be issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time before the refund appears.

Original shipping charges are not refundable unless the order was damaged, defective, incorrectly supplied, or otherwise required by law.

If more than 15 business days have passed since Echad & Co. confirmed approval of your refund, contact officialechadco@gmail.com.

Contact Information

For questions about returns or refunds, contact:

Echad & Co.

96 East 43rd Street
Brooklyn, NY 11203
United States

Email: officialechadco@gmail.com

Telephone: +1 ‪(516) 690-6566‬

Website: https://echadco.com