SHIPPING POLICY

Last updated: September 26, 2026

This Shipping Policy applies to physical products purchased from Echad & Co.

Order Processing

Orders are processed after payment has been successfully authorized and all required order information has been received.

Standard Echad NFC Card orders are generally processed within 3 to 7 business days.

Customized and bulk orders are generally processed within 7 to 15 business days after all artwork, NFC destinations, customization details, payments, and customer proof approvals have been received.

Orders of 51 or more cards follow the production timeline confirmed in the customer’s written quote.

Business days do not include Saturdays, Sundays, or federal holidays.

Processing times are estimates and may change because of order volume, inventory availability, customization requirements, artwork corrections, payment review, or circumstances outside our reasonable control.

Custom Order Approval

Production for customized orders does not begin until the customer has approved the final artwork proof and Echad & Co. has confirmed production authorization.

Delays in submitting artwork, providing NFC destinations, responding to questions, or approving proofs will extend the processing and delivery timeline.

Customers are responsible for reviewing all names, links, artwork, colors, quantities, and other details before approving production.

Shipping Rates

Available shipping methods and charges are displayed during checkout whenever applicable.

Shipping charges may be based on the destination, selected service, package size, package weight, order quantity, and carrier rates.

Orders of 51 or more cards may receive shipping charges as part of a custom quote.

Estimated Delivery

Estimated carrier transit time begins after an order has completed processing and has been transferred to the shipping carrier.

Domestic delivery generally takes approximately 3 to 8 business days after shipment, depending on the selected service and destination.

Delivery estimates are not guaranteed arrival dates unless Echad & Co. provides a written guarantee.

Production time and shipping time are separate. Selecting an expedited shipping service does not shorten artwork review or production time.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Before completing checkout, please confirm the recipient’s name, street address, apartment or suite number, city, state, postal code, and telephone number.

Contact us immediately at echadai411@gmail.com if an address needs to be corrected.

We cannot guarantee that an address can be changed after an order has entered production or has been transferred to the carrier.

Customers may be responsible for additional shipping charges when a package is returned, delayed, or redirected because of an incorrect, incomplete, or undeliverable address.

Echad & Co. is not responsible for packages delivered to an address that was incorrectly entered or approved by the customer.

Tracking Information

When tracking is available, shipping confirmation and tracking information will be sent to the email address provided with the order.

Tracking information may take up to 48 hours to update after the shipping label is created.

The creation of a shipping label does not necessarily mean that the carrier has already collected or scanned the package.

Carrier Delays

After an order has been transferred to the shipping carrier, delivery may be affected by weather, service interruptions, carrier operations, customs processing, emergencies, natural disasters, or other circumstances outside the reasonable control of Echad & Co.

We will make reasonable efforts to assist customers with carrier inquiries, but we cannot guarantee carrier delivery dates or control a carrier’s investigation process.

Carrier delays do not automatically qualify an order for cancellation or refund.

Nothing in this policy limits any rights that cannot legally be waived.

Delayed or Missing Packages

If tracking has not updated or a package appears delayed, customers should first review the tracking information and confirm that the shipping address is correct.

If a package has not arrived within 7 business days after the carrier’s estimated delivery date, contact us at echadai411@gmail.com.

We may ask the customer to confirm the shipping address, check with household members or building staff, contact the carrier, or complete documentation required for a carrier investigation.

Refunds and replacements for missing packages are not issued until Echad & Co. has reviewed the circumstances and, when applicable, completed or received the result of a carrier investigation.

Approval of a refund or replacement depends on the order record, tracking information, carrier findings, and applicable law.

Packages Marked Delivered

If tracking shows that a package was delivered but the customer cannot locate it, the customer should:

1. Confirm that the shipping address is correct.

2. Check all entrances, mailrooms, parcel lockers, reception areas, and other delivery locations.

3. Ask household members, neighbors, building staff, or front desk personnel whether they accepted the package.

4. Contact the shipping carrier for delivery details.

5. Notify Echad & Co. within 7 calendar days of the recorded delivery date.

A carrier’s delivered scan will be considered evidence of delivery, but Echad & Co. will review reported issues fairly and in accordance with applicable law.

Damaged, Defective, or Incorrect Orders

Please inspect your order promptly after delivery.

If an order arrives damaged, defective, incorrect, or incomplete, contact us within 7 calendar days of delivery at echadai411@gmail.com.

Please include:

1. Your name

2. Your order number

3. A description of the problem

4. Clear photographs of the product

5. Photographs of the packaging and shipping label when relevant

Keep the product and all original packaging until the claim has been reviewed.

We may request additional information before approving a replacement, correction, or refund.

Returned or Refused Packages

Orders returned because of an incorrect address, incomplete address, repeated unsuccessful delivery attempts, refusal by the recipient, or failure to collect the package may require an additional shipping payment before being sent again.

Original shipping charges are generally not refundable unless required by law or the return resulted from an error by Echad & Co.

Customized or programmed products returned as undeliverable remain subject to our Return and Refund Policy.

Order Changes and Cancellations

Contact us as soon as possible if you need to request an order change or cancellation.

We cannot guarantee changes or cancellations after programming, artwork preparation, printing, production, packaging, or shipment has begun.

Customized, programmed, or customer approved orders may not be canceled after production begins.

International Shipping

International shipping is available only when offered during checkout or confirmed in writing by Echad & Co.

International customers are responsible for applicable customs duties, import taxes, brokerage charges, and local fees unless otherwise stated.

Customs processing may cause additional delays. Echad & Co. does not control customs decisions or processing times.

Customers are responsible for confirming that the product can lawfully be imported into their destination.

Separate Shipments

Products from the same order may be shipped separately when reasonably necessary. If this occurs, the customer may receive more than one tracking number.

Contact Information

Questions concerning shipping may be sent to:

Echad & Co.

96 East 43rd Street
Brooklyn, NY 11203
United States

Email: officialechadco@gmail.com

Telephone: +1 ‪(516) 690-6566‬

Website: https://echadco.com